Customer satisfaction is my priority.

I want you to be delighted with your purchases from this web site. If you're not completely satisfied with your purchase, and you'd like to return it, please read through all of this page first of all, then follow this procedure:

1. Before returning your item, please notify us of your return, and the reason for it, by emailing hello[at]mojoandthemaker.com.

2. You will then receive a returns code by email.

3. Please then return the item to the address below by a tracked/insured service, in its original, undamaged, unworn condition, and in the original packaging, securely packaged to go safely in the post, within 14 days of receipt, enclosing a copy of the order note sent out with your purchase. Be sure to quote your unique returns code, and state whether you'd like an exchange or a refund.  

After taking the steps above, please return your item in the condition explained above, to:  

Sarah Jane Whittaker MATM, 2 Farm House Road, Telford, Shropshire TF4 2SB, UK.

You will need to pay for the cost of return shipping, unless we have made a mistake or the item is faulty.  If we're required to pay a fee to collect your returned item from the delivery office (for example, if you've failed to add postage to your parcel, or have added too little postage to it), this sum may be deducted from any refund or exchange value.

Please definitely do ensure that the items are safely and robustly packaged, as we can’t be responsible for damage that occurs before the item gets back to us. We can’t be responsible for items that are lost in transit whilst being returned to us, so we strongly recommend that you choose an insured and tracked shipping service for returns (we recommend you choose Special Delivery for your security), and please retain your proof of posting receipt. Please include a note in your parcel (or a copy of your order confirmation), stating the reason for your return, as well as your order number and name.   Refunds are made via the same payment method you used online.  Where shipping was paid for, only the cheapest shipping level available to your delivery destination is refunded unless the item is faulty or we made we got your order wrong.

Bespoke pieces and items that have been customised to your request aren't refundable, and can't be exchanged.  Jewellery for pierced ears that has been sent out in a hygiene-sealed clear bag becomes non-returnable once you've broken the seal (unless the item has a manufacturing fault, or we sent the wrong item in error).

We inspect returns on receipt, and if we find that an item hasn't been returned to us in the condition it was sent out in and in fully-resalable condition, or is missing from the packaging when opened, we reserve the right to refuse a refund or to refuse an exchange on the item.  

In the case of exchanges because you’ve changed your mind, the first exchange to a UK mainland address is sent out free of shipping cost, exactly as the original order was, but repeat exchanges require additional shipping to be paid. In the case of all overseas exchanges, a re-delivery charge of GBP £19 needs to be paid before we can send out an exchange.  When returning an item from outside the UK, it's your responsibility to mark the parcel as a return - if you don't do this, we may be charged customs and other fees, charges and taxes - if this happens, the amount charged will be deducted from any refund or exchange.

If anything in this Refund Policy isn't clear, please do contact us. before returning your item, so we can help. Thank you!